Sears Roebuck Company

2.2 star rating Rating - based on 15 reviews & complaints
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Customer Reviews, Ratings & Complaints
Review Posted 10/31/2012
The Online Merchandise
I just bought "online only" chairs through Sears website and feel great about the quality, service and DEAL. I easily could have spent three times as much and not felt ripped off, but, instead, I spent a third and still have the quality. I'm letti... Read More »
Complaint Posted 1/28/2012 Store Pickup worthless
I placed an order on for Store Pickup. There were 5 items in my order. I was traveling and could not print out the order confirmation. I did wait for my confirmation email that the order was ready. When I arrived I was informed that they... Read More »
Complaint Posted 9/9/2011
Review 9/9/2011
Several issues here at the Montebello, CA. store- To start- VERY POOR Customer Service, PERIOD! I tell the clerk I'm returning these items for refund, and they always ask "all these you're returning" while holding them in the air, after I just tol... Read More »
Complaint Posted 8/18/2011
Review 8/18/2011
Sears Home Improvement did my kitchen granite counters in Mar. 2011. I will NEVER have Sears do any Home improvement in my home again. Their work was sub-standard. Even from the beginning they were very unprofessional. Started out w/ not telling m... Read More »
Complaint Posted 7/30/2011
Review 7/30/2011
A year ago I ordered a new kitchen remodel from Sears Home Improvement. This turned out to be a big mistake. I wanted a reputable company that would do everything and provide a project manager to see it through from start to finish. They sold me o... Read More »
Complaint Posted 2/28/2011
Review 2/28/2011
We bought a new Samsung refrigerator. After testing the posted temperature with the actual inside temps (using refrigerator thermometers in various places in the fridge/freezer) we determined that the freezer was off my 10 degrees and the fridge... Read More »
Review Posted 2/24/2011
Review 2/24/2011
I was given a pair of Levi's as a gift for Christmas. They were the wrong size. I went into the Sears store in Riverside CA on Arlington Ave to exchange them. After about an hour of standing at the register dealing with a VERY rude cashier in the... Read More »
Review Posted 2/21/2011
Review 2/21/2011
Sears sells a very good garage door opener, but their installation is REALLY BAD.

I had some garage door problems, and GQL Garage Door Company came out to look at it.
About 15 seconds after they stepped into my garage, they said, "Your garage... Read More »
Review Posted 2/3/2011
Review 2/3/2011
I find Sears to be a mixed bag of good & bad. They have a store close by, and their selection is usually pretty good, but not for everything. For clothes I can usually find a name brand (e.g. Levi's) that I like, or their own brand is often decent... Read More »
Review Posted 12/5/2010
Review 12/5/2010
Sears Home Improvements outsourced their contractors,who must have retired 20 years ago and is doing their cabinetry, and counter tops and back splashes as a part time hobby. They damaged my walls while trying to remove the old back splash. The sa... Read More »
Complaint Posted 11/15/2010
Review 11/15/2010
This is not the sears service I am used to. It appears they have outsourced their customer service department for online purchases to other countries and for such an America name like Sears I find that disturbing.I purchased merchandise on Sears.c... Read More »
Review Posted 6/24/2010
Review 6/24/2010
This is the second fridge I have had from sears. I have had 4 service call from them in the last 2 weeks and they are unable to fix my fridge nor do they want to stand behind their master service agreement I purchased from them. I should have know... Read More »
Review Posted 5/22/2010
Review 5/22/2010
There is one particular Sears I would stay away from; Sears in Downey, CA. They have the most ignorant service. They don't know how to handle complaints.

The Sears Auto center I am very happy with is the one in Montclair, CA. I go there ofte... Read More »
Complaint Posted 5/19/2010
Review 5/19/2010
Last July 2009 we bought an Elite Sears dishwasher for over $1,000. We soon noticed that sometimes the dishes were not clean and found that if we didn't pre-wash the plates and glasses then we often had to wash them again. We also discovered that... Read More »
Complaint Posted 2/11/2010
Review 2/11/2010
Sears stores like this one are not the same as I remember as a young man coming of age. I didnt enjoy the experience there. Read More »
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Additional Business Information
Hours   Phone   (800) 762-3049 Address   3333 Beverly Road E5-377A
Hoffman Estates, IL 60179
Website Email  
Contact   Larry Viands Other  
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