Complaint
Posted 3/2/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/02/17
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Ottawa, ON
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Do not use Rite-A-Way if you can help it.
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ONE STAR--THERE IS NO NEGATIVE RATING PROVIDED --- They installed a new water heater in September 2016. The overflow or emergency flow continues to empty out onto our front porch. It does not drip or leak water... it floods the front porch more ti... Read More »
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Complaint
Posted 9/6/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/06/16
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SAN DIEGO, CA
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Unprofessional
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Terrible company, came 3 times to fix the garbage disposal and leak and ended connecting wrongly the cables and the water dispenser got burned.
Terrible company and worst, is a company used by American Home Shields that by the way this company was... Read More »
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Complaint
Posted 3/11/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/11/16
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COMPTON, CA
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Do not use Riteaway
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After waiting almost 2 days to have someone check out our hot water heater, a technician finally arrived on the 2nd day at 4pm. Sadly, the technician did not know how to work on a tankless water heater even though my husband had contacted the offi... Read More »
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Review
Posted 12/8/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/08/14
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HIGHLAND, CA
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What a rip off
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Rite A Way services was assigned by my warranty company First American Home Warranty. The water heater needed to be replaced and I was informed, like many others on here, that "modifications" to the tune of $385 would not be covered. The... Read More »
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Complaint
Posted 12/24/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 12/24/13
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No Way with Rite-A-Way
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We called out home insurance warranty company regarding our leaky noisy water heater and this is the company they sent out. They called me to schedule and they were prompt in doing so and came out fairly quickly also. However once out the just cut... Read More »
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Review
Posted 10/27/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 10/27/13
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Amazing Plumbers
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Amazing plumbers I gave them a call this morning because I had a leak in my sink they scheduled me from 10-2 the plumber gave me a call around 11 to let me know he was on the way. On time professional plumbers Would recommend if you have a plumbin... Read More »
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Review
Posted 1/7/2013
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1 Review
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0 Question
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53 Profile Views
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0 Answer
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Trustlinker since 01/07/13
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Excellent Service
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We have an AHS Warranty and experienced a leak when we used the garbage disposal. Casey came out, found a crack and ordered a replacement as he didn't have the correct size on the truck. A date was set for install, we were called with a time and d... Read More »
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Review
Posted 11/14/2012
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1 Review
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0 Question
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59 Profile Views
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0 Answer
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Trustlinker since 11/14/12
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Plumbing
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Dave came to my home today and fixed my leak in my ceiling. I have a home warranty company American home shield and usually when they call a plumber out to my home and something has to be fixed they have to reschedule. Which means they are not com... Read More »
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Review
Posted 10/22/2012
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1 Review
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0 Question
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57 Profile Views
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0 Answer
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Trustlinker since 10/22/12
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Very ---very poor service and follow through
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Rite-a-way services has absolutely no business being in business- I have been put through 2 days of waiting 6 hours each day for this vendor to show up for a simple garbage disposal problem. They did not call or show up both times. I looked up the... Read More »
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Complaint
Posted 9/6/2012
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1 Review
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0 Question
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55 Profile Views
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0 Answer
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Trustlinker since 09/06/12
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DO NOT USE - Unprofessional and Rude!
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DO NOT USE!!! Booked our appointment for the wrong day and they had to call back to reschedule. I waited for 3 hours on the day of the appointment only to call and have them tell me that someone called and cancelled my appointment. I told them tha... Read More »
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Complaint
Posted 5/17/2012
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1 Review
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0 Question
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65 Profile Views
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0 Answer
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Trustlinker since 05/17/12
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if Rite Away shows up, RUN AWAY
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They were sent out to our home by home warranty company and I will NEVER let them in our home again! Technician did not have any basic parts with him, wanted us to wait 48 hours for him to come back. Meantime that would have meant having no water... Read More »
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Complaint
Posted 4/22/2012
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1 Review
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0 Question
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84 Profile Views
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0 Answer
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Trustlinker since 04/22/12
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Save your time and money and DO NOT go with them!!!
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They came to fix the toilet because of the leakage, not even they did that so poorly and at the end our toilet flush tank was not even level but worse than that, they put so much rusted metals and bad and dirty rubbers in the toilet bowl and not e... Read More »
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Complaint
Posted 12/25/2011
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1 Review
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0 Question
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64 Profile Views
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0 Answer
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Trustlinker since 12/25/11
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Review
Posted 8/4/2011
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2 Reviews
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0 Question
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120 Profile Views
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0 Answer
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Trustlinker since 08/04/11
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Review 8/4/2011
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I had the best experience today. Jack came to my home and fixed my annoying toilet. He was great. Unlike other companies he didn't pressure me to buy crap I didn't need. Read More »
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Review
Posted 6/30/2011
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1 Review
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0 Question
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84 Profile Views
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0 Answer
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Trustlinker since 06/30/11
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Review 6/30/2011
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I read about this company and the ratings were horrific. BUT the Ventura office was phenominal. I flat out explained my negative concerns about the company, but Andrew the plumber assured me that was a different location. Guess what, he was correc... Read More »
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Complaint
Posted 3/19/2011
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1 Review
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0 Question
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123 Profile Views
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0 Answer
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Trustlinker since 03/19/11
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Review 3/19/2011
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I truly believe one star is WAY to much to rate this company. I'm amazed that they're even in business with how bad and unprofessional they are. THE WORST CONTRACTING EXPERIANCE I WILL EVER HAVE IN MY LIFETIME. An absolute nightmare!! Read More »
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Complaint
Posted 2/11/2011
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1 Review
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0 Question
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109 Profile Views
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0 Answer
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Trustlinker since 02/11/11
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Review 2/11/2011
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Like many otherS on this site - My experience with this plumber was a result of our American Home Warranty. It seems that AHW has contracted the CHEAPEST plumber they could to keep there costs down. We have waited no less than 12 hrs for these plu... Read More »
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Complaint
Posted 1/31/2011
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1 Review
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0 Question
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91 Profile Views
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0 Answer
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Trustlinker since 01/31/11
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Review 1/31/2011
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They are terrible..they canceled appointment on us couple of times and never fixed our issue. Dont use them. Read More »
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Complaint
Posted 1/5/2011
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1 Review
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0 Question
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92 Profile Views
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0 Answer
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Trustlinker since 01/05/11
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Review 1/5/2011
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I used to have a Home Warranty Company called American Home Shield who always seemed to send this company with any type of plumbing problem we had. I cannot count the number of times they failed to keep the appointment time as the technicians were... Read More »
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Complaint
Posted 11/24/2010
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1 Review
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0 Question
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106 Profile Views
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0 Answer
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Trustlinker since 11/24/10
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Review 11/24/2010
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Rite-A-Way plumbing was contacted by my home warranty co. to fix water bubbling up in bathroom sink when shower is on in the adjoining bath. The tech determined that the problem was in the vent, and went on the roof and snaked the pipe, but found... Read More »
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