Complaint
Posted 1/11/2013
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1 Review
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0 Question
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49 Profile Views
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0 Answer
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Trustlinker since 01/11/13
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Don't Buy!!!!
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My Magic Jack subscription expired on 12/23/2012. When I try to renew the number, the company tells me my account is under review and to wait for an email from them. It is now 1/13/13. I have tried live chat and also speaking with their billing de... Read More »
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Complaint
Posted 11/18/2012
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1 Review
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0 Question
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238 Profile Views
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0 Answer
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Trustlinker since 11/18/12
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Review
Posted 9/18/2012
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1 Review
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0 Question
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132 Profile Views
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0 Answer
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Trustlinker since 09/18/12
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Definitely will renew
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This MagicJack is a terrific product. I own the MJ and MJPlus and am more than satisfied. I have taken it to Germany, Austria, Prague (one trip) and Panama, and people didnt even know I was out of town. The only slight problem I have is when I use... Read More »
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Complaint
Posted 7/24/2012
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1 Review
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0 Question
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148 Profile Views
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0 Answer
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Trustlinker since 07/24/12
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Complaint
Posted 6/26/2012
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1 Review
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0 Question
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173 Profile Views
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0 Answer
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Trustlinker since 06/26/12
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MagicJack Plus purchase
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6-26-12 I have used the original MagicJack w/my computer for 5 yrs. and was very satisfied w/service. My calls were mostly clear & unlimited to US & Canada. Last yr the MJ PLUS had a mthly subscription cost. NOW, there's only a yearly fee. I got a... Read More »
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Complaint
Posted 5/15/2012
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1 Review
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0 Question
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209 Profile Views
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0 Answer
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Trustlinker since 05/15/12
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Poor customer service
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If you buy magic jack the 30 day free period starts the day you place the order and not the day you activate it. So make sure your happy with it real quick when you get it. I just got taken for $370.50 for thinking I could cancel it from the day I... Read More »
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Complaint
Posted 4/13/2012
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1 Review
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0 Question
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197 Profile Views
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0 Answer
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Trustlinker since 04/13/12
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Magic Jack Customer Service NOT!
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I think the chat verbatim below says it all. While I could not load the entire Chat, at the end the chat rep tells me it is all my fault. And this was over only ten dollars! Unbelievable! I was left with the impression that money is all they care... Read More »
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Complaint
Posted 1/26/2012
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1 Review
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0 Question
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181 Profile Views
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0 Answer
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Trustlinker since 01/26/12
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Magic Jack Fraud (Big Scam!!!)
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I bought a couple of magic jacks a couple of years ago. Decided to use one for a call center, I got a number (347-757-5841), but one day, as I was doing telemarketing with it; my magic jack did the magic and blocked all incoming and outgoing calls... Read More »
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Complaint
Posted 9/8/2011
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1 Review
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0 Question
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314 Profile Views
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0 Answer
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Trustlinker since 09/08/11
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Review 9/8/2011
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I had a magic jack and when I bought the service for 5 years, the service started to crack up more and more.
Now I was offered to upgrade to magictalk so I did not have to use the toggle. When I did it, I lost my phone number.
I contacted them and... Read More »
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Complaint
Posted 12/8/2010
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1 Review
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0 Question
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375 Profile Views
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0 Answer
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Trustlinker since 12/08/10
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Review 12/8/2010
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This is not worth the money. I have had one problem after another and I have had it for approximately 3 months. I can’t always hear people, people’s voices break up when they are talking, it doesn’t always ring like it supposed to, the voicemail d... Read More »
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Complaint
Posted 6/9/2010
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1 Review
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0 Question
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417 Profile Views
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0 Answer
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Trustlinker since 06/09/10
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Katy, TX
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Review 6/9/2010
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While I have been with MagicJack coming up on a year, it took me almost that long to get a PolyCom device to work with this product. FINALLY after we got it working, I was willing today to extend my contract 5 years. When logging into my site it h... Read More »
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Complaint
Posted 5/16/2010
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1 Review
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0 Question
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392 Profile Views
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0 Answer
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Trustlinker since 05/16/10
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Lake Worth, FL
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Review 5/16/2010
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Enrolled for 5-year plan. Magic Jack now regularly drops calls, has poor line quality, now USB device is not recognized by Windows 7. Spent hours on chat window with worthless, disrespectful techs. Asked for money back on unused portion of service... Read More »
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Review
Posted 4/21/2010
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1 Review
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0 Question
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462 Profile Views
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0 Answer
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Trustlinker since 04/21/10
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Review 4/21/2010
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I have been using this for over a year and have had absolutely no problems with this device. The one time I had to contact the online chat was when I had questions about changing my number to a Canadian number. Again, no issues whatsoever. We now... Read More »
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Review
Posted 4/18/2010
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1 Review
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0 Question
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452 Profile Views
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0 Answer
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Trustlinker since 04/18/10
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Neola, IA
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Review 4/18/2010
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I wished I would have checked into this further, as I as a consumer also feel that it is a big rip off. They say pick your own number, but they don't tell you the charge for that. Also the area code for our city is NOT AVAILABLE in the area, meani... Read More »
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Complaint
Posted 3/23/2010
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1 Review
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0 Question
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443 Profile Views
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0 Answer
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Trustlinker since 03/23/10
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Old Mill Crk, IL
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Review 3/23/2010
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MagicJack
PO Box 6846
West Palm Beach FL 33405
Company rating: F (zero stars)
Customer service: F
Integrity: F
This is a scam. They take the money and run. Customer service via website is disabled. Customer service via telephone non existent --... Read More »
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Complaint
Posted 2/8/2010
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1 Review
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0 Question
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426 Profile Views
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0 Answer
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Trustlinker since 02/08/10
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New Salem, IN
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Review 2/8/2010
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I wish I would have checked here before getting myself mixed up in this scam. I went for the free trial, which turned out to cost $50.85. Then, my bank account was charged $93.80. I contacted them within 20 minutes of ordering and they acted like... Read More »
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Complaint
Posted 2/3/2010
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1 Review
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0 Question
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492 Profile Views
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0 Answer
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Trustlinker since 02/03/10
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Jeannette, PA
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Review 2/3/2010
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Misleading advertising about the simplicity of device. It simply does not work as advertised. Customer service is horrible and is all done through "chats" where the customer service rep directs you to "fix" your computer by changing port settings... Read More »
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Review
Posted 2/2/2010
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1 Review
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0 Question
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456 Profile Views
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0 Answer
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Trustlinker since 02/02/10
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Review 2/2/2010
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The Magic Jack company should not be allowed to do business. Their telephone system does not deliver the service promised. The following is what I have been through with this company:
(1)Purchased Magic Jack: This is a phone service that works... Read More »
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Complaint
Posted 2/1/2010
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1 Review
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0 Question
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422 Profile Views
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0 Answer
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Trustlinker since 02/01/10
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Albany, GA
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Review 2/1/2010
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I purchased a magicjack card, trying to be "high-tech" and save a little money. Well, it was a waste of over a hundred dollars. It just does not work! The company charged me before my trial period of thirty days was up. In fact, they charged my cr... Read More »
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Complaint
Posted 1/27/2010
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2 Reviews
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0 Question
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602 Profile Views
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0 Answer
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Trustlinker since 01/27/10
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Homeland, CA
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Review 1/27/2010
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Magic Jack cost me $320.00!!!!!!!!!!
Purchased through TV Ad.
Thanks to their double billing my account went from $200.00 in the black to $120.00 in the red!
If I had done my due diligence, and at least checked the Rip off Report.com, which is ap... Read More »
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