Magellan

1.4 star rating Rating - based on 14 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Review Posted 2/25/2011
Review 2/25/2011
I'm satisfied with product & very good customer service. Fast respond w/out any issues. Thanks. Read More »
 
 
 
Complaint Posted 10/6/2010
Review 10/6/2010
I purchased a Magellan product and was supposed to get a AAA discount of 50% on the purchase. I only got a 15% discount. I have since called them 5 times to resolve this and to get my money back. Their system has listed it as "closed" even though... Read More »
 
 
 
Review Posted 5/7/2010
Review 5/7/2010
Have 3 of their GPS?
Latest is the 7" Roadmate 1700. Works great. However, did not come with AC/Dc adapter. I had an extra one from my Maestro4000. Originally, the first had a bad two prong adapter. Their CS sent a new adapter but without the t... Read More »
 
 
 
Complaint Posted 10/23/2009
Review 10/23/2009
Magellan is the ARMPIT company of the world when it comes to customer service. I cannot get a direct number to a customer service and there is none listed on their directory line or website. I have sent several emails on their "contact" page, but... Read More »
 
 
 
Complaint Posted 10/1/2009
Review 10/1/2009
Magellan has the worst customer service I have ever seen. You can never talk to the same person twice. They also do not honor their warranty. They should have replaced my unit and did not. They did however offer to replace it with a refurbished un... Read More »
 
 
 
Complaint Posted 9/3/2009
Review 9/3/2009
WORST CUSTOMER SERVICE ON THE PLANET !!!!
I ordered a Triton GPS thru the customer loyalty program. Sent them my gps. They signed for it. No word from them. I didnt recieve the tracking email as i was told i was going to so I called. Said billing... Read More »
 
 
 
Complaint Posted 8/12/2009
Review 8/12/2009
This the worst company I have ever dealt with. The took my credit card for a return as collateral, I sent the unit in and a month later they charged me $110 after they said two times they would not charge me. They do not have direct numbers and al... Read More »
 
 
 
Complaint Posted 7/22/2009
Review 7/22/2009
Magellan is the WORST company I have ever done business with. They sent me the wrong USB cable for my GPS and it took over a month to get somebody on the phone who could actually help me. They kept having problems with their computer system do the... Read More »
 
 
 
Complaint Posted 6/24/2009
Review 6/24/2009
GPS functionality is great (Roadmate 1440), despite it sometimes being off on the addresss location. COMPLAINT: Unit often powers itself down and resets itself with the message - "Your device needs to be restarted to increase performance" Unit c... Read More »
 
 
 
Complaint Posted 5/19/2008
Review 5/19/2008
I received the Magellan Roadmate 1200 for Christmas in 2007. I was so excited and in love with my unit so much to the point where I carried it wherever I went and took extremely good care of it being careful not to damage it or loose it. I used th... Read More »
 
 
 
Complaint Posted 3/30/2008
Review 3/30/2008
In September 2006, we purchased a Magellan RoadMate 6000T. We liked it so much that we ordered a hand-held Explorist. The instructions were so complicated that we had to call customer service who told us they were incomplete and finally walked us... Read More »
 
 
 
Complaint Posted 3/3/2008
Review 3/3/2008
I certainly should have researched Magellan before purchasing a Roadmate 1200. It became defective within 20 days of purchase. Trying to follow the requirements for repair/replacement I contact the proper department at Magellan and was outsourced... Read More »
 
 
 
Complaint Posted 1/7/2008
Review 1/7/2008
I sent my GPS unit for a warranty repair. I didn't hear anything for about 3 weeks. I called to get an update and they told me it would take around 3 weeks to repair. I waited for another week or so and called again and the customer service person... Read More »
 
 
 
Complaint Posted 12/17/2007
Review 12/17/2007
Even a small effort put into researching Magellan on the internet should scare you enough to prevent you from purchasing a Magellan GPS. However I did not do any research and I am now paying for my lack of diligence. Let me explain.
1. Magellan 4... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (909) 394-5000 Address   960 Overland Court
San Dimas, CA 91773
Website   http://www.magellangps.com Email   rgallegos@magellangps.com
Contact   Robert Gallegos Other  
 
 
 
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