Complaint
Posted 2/8/2012
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1 Review
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0 Question
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40 Profile Views
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0 Answer
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Trustlinker since 02/08/12
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Very poor customer support
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Trying to contact someone via the phone to discuss your order or information of any kind about auto parts it's impossible. If you call their number you'll only hear a recording giving you instruccions to communicate via email, which is very inconv... Read More »
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Review
Posted 6/10/2011
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1 Review
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0 Question
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65 Profile Views
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0 Answer
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Trustlinker since 06/10/11
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Review 6/10/2011
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Tried to get a hold of them today and to no avail., answering machine, with leave message and sent me some brake Pads and ordered a Bosch Batter Charger for Cordless Drill and don't know how I ended up with brake pads and the same part ID. Wow, do... Read More »
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Review
Posted 4/11/2011
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1 Review
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0 Question
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80 Profile Views
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0 Answer
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Trustlinker since 04/11/11
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Review 4/11/2011
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Rip offs and scabs! They put in fine print that the picture may not be exact then send the wrong part! Why add a wrong picture??? I tried calling 10 times and got no one. I finally saw on their page an automated RMA system.
Of course! They get s... Read More »
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Complaint
Posted 2/24/2011
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1 Review
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0 Question
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48 Profile Views
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0 Answer
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Trustlinker since 02/24/11
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Review 2/24/2011
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www.autopartsexpress.com is a joke of a company and should no longer be in operation as far as I am concerned, and would highly recommend avoiding them.
They:
Have no customer service online; their website is useless and was clearly made with... Read More »
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Review
Posted 10/30/2010
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1 Review
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0 Question
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97 Profile Views
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0 Answer
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Trustlinker since 10/29/10
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Simi Valley, CA
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Review 10/30/2010
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I ordered some suspension parts from Autopartsexpress.com on Friday morning because they had the parts for less then I was able to find anywhere else. I had called there and asked a few questions before I placed my order and the girl that answered... Read More »
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Complaint
Posted 10/8/2010
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1 Review
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0 Question
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97 Profile Views
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0 Answer
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Trustlinker since 10/08/10
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Review 10/8/2010
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I am sorry I did business with this company. I responded to a coupon offer for 10% off, but had trouble with it resulting in a considerable upsale to qualify. Then I had an awful time getting them to process my order after I paid with paypal. I sh... Read More »
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Complaint
Posted 9/25/2010
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1 Review
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0 Question
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117 Profile Views
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0 Answer
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Trustlinker since 09/25/10
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Review 9/25/2010
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The worst customer service possible. Don't be fooled by the nice website and 1-800 phone number as it would appear Jon is the only one that works there and he can't be bothered with answering the phone or any bothersome emails. I never got all of... Read More »
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Complaint
Posted 9/14/2010
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1 Review
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0 Question
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72 Profile Views
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0 Answer
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Trustlinker since 09/14/10
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Braden River, FL
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Review 9/14/2010
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I too have the same issue with Auto Parts Express.com 1-800-946-1488. I'm still waiting on someone to answer the phone. I received only 4 out of 6 items that I paid for. The online tracking does not work and the shipper (another company) just pass... Read More »
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Complaint
Posted 9/13/2010
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1 Review
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0 Question
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147 Profile Views
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0 Answer
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Trustlinker since 09/13/10
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Spring Hill, TN
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Review 9/13/2010
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Ordered a RU-601 A/C Resistor from them. Item was in stock and still currently shows in stock so it should have shipped out on 09/09/2010. The web sites tracking system fails with this error every time: http://imgur.com/LKaMr.png. I Called 09/10/2... Read More »
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