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Review 8/13/2011
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The corporate representative's communication repeatedly concentrated on the contract terms. She did not address my concerns over product usability and quality, and the numerous times I sought help and did not get it from T-Mobile agents ("no signal" error while using device product).
Initially I had no intention to cancel service, but through wrenching and time-consuming unsuccessful attempts to receive proper help to make the T-Mobile Mobile Broadband device to work, denying me of connection to the Internet for an extended period of time, I had no choice but to end my service with T-Mobile.
What prompted me to report my experience to BBB and Consumer Protection are the false claims on the product and how T-Mobile avoided acknowledging the root of the complaint:
* faulty product not providing service that was promised would work
* no resolution when asked for assistance on several occasions.
I was penalized by T-Mobile a total of $315.54 and will never forget the unethical business practices that they subject a customer to.
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