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Review 1/24/2011
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We did a $100,000 bathroom remodel. The new bathroom is fantastic, beautiful, a model of modern design. We used top-tier (or so we thought) appliances, materials, and fixtures in the remodel. You don't skimp when you're spending more on a remodel than you spent on your first house.
The only chronically defective item has proven to be the jacuzzi tub. It leaked right after we installed it. It took months and multiple visits from Jacuzzi-certified technicians to get it to stop leaking.
Apparently, the leaks were either briefly fixed or temporarily reduced. We noticed more leaks in late 2010, this time noticing hairline cracks in multiple fittings (jets, etc) on the tub.
This is the only chronically defective item in our bathroom. Jacuzzi won't pay to fix the product; they will only ship out replacement parts (I hope of better quality, but I'm not holding my breath). They expect us to pay a plumber to replace them (the tub is 26 months old).
I cannot recommend buying anything from Jacuzzi. I wish we had bought any other brand. Now we're faced with spending $15,000 to remove and replace this already expensive tub with another brand, pushing our total tub investment above $25,000.
Jacuzzi should have offered to pay a technician/plumber to come out and do whatever it takes to stop a 26-month-old, $5000 tub from leaking. If nothing else, they should stand behind the original attempt at repair. Instead they point to their 1-year labor and 5-year parts warranty, ship us out replacement parts, and tell us we're on our own to get them installed.
So far, buying a Jacuzzi tub has proved to be the biggest remodeling mistake we have ever made.
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