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Business's response - by SENSAon 3/20/2012
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Hello. We sent you a private message so we can try to assist you better and resolve your account. We are sorry that your first impression of SENSA was not the best. Everything we send out is sealed in a protective wrapper and the box is sealed as well. We can only deduce your shipment was tampered with when it left our warehouse. We apologize for the delay in assisting you and for the issues when you did get through to customer service. If you could please respond to our private message, we will try our hardest to resolve your account problems. Also, you can call Customer Service at 866-514-2554 to check on your refund.
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