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ZERO Regard for Customer Service - BEWARE
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Horrible management at this location!!! In May 2021, the manager Carla treated me so poorly that I ended up speaking with the VP of the IDC. She flat out lied to him and told him that I had been in her store once before and was complaining. She got caught in that lie and the VP agreed -- especially when the records showed that the last visit I had to any IDC store was in 2017 at the Millennia location.
Last week, my ring broke so I had to take it to get fixed. The ONLY reason I go to the Alafaya location is because the jeweler there, Kenny, has been working with my ring over the years and I trust him.
Shortly after I arrived, Carla (the horrible manager from my 2021 encounter) presented me with a copy of the text exchange that I sent to the salesman that took my ring in for the 2022 repair. In that message exchange I explained that I had previously had a bad experience at that location and that I don't want to be treated like a stranger. So, along with that message I sent photo copies of the original receipt and the subsequent TWO appraisals they had done for me over the years. Why? Because they keep telling me I am not a customer and they have no record of my husband's purchase.
As Carla presented me with a copy of the text exchange, she also presented me with a list of alternate IDC locations and "encouraged me to go there"... I asked, "Are you the manager I had to deal with last time and she responded, "Yes." I reminder her that she lied to her boss about me and she of course she adamantly denied it and eventually told me "you are not welcome here."
So, If you want to spend THOUSANDS of dollars and get treated poorly, shop here.
If you care about building an enduring relationships with a jeweler that understands and appreciates the value of customer service and understands the total value of a relationship shop somewhere else.
I will never give IDC another dime.
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