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Review 8/20/2009
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Ordered a hot tub cover through their amazingly user friendly website, two days later received a call from customer service asking if I wanted a longer tie down strap - the measurement I gave seemed short - indeed I did want the longer strap - I measured from the wrong spot.
Easy enough, until you think that this company is West Coast, they called at a convenient East Coast time and that they called at all. It would have been just as easy to ship the cover and charge me - the website gives you ample chances to review your order to make sure it's right. Very alert, very helpful and a company that truly seems to make a product that works.
Good work and a good company all around.
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