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Can I give negative 10 stars?
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Run from this company! You will see this review in many places because I want get the word out about how bad this company is! This was 1 of 3 companies our state was allowing homeschoolers to use for Drivers Ed (if in VA use FirstTimeDriver.com, same price and much better customer service). We paid for the course on Aug 19,2024, and the website said in 2 different places my son had 6 months to complete. On Feb 16, upon signing in to finish the 90 min parent/child portion, we are informed that the account expired. Customer service said we only had 180 days, which I explained is not the same thing as 6 months as August, October, December, and January have 31 days in them. Nowhere does the site say 180 days, only 6 months. During the time we had the account, the site has been down several times causing my son to not be able to log in. 24/7 customer service-NOPE, they are offline when you need them. Also, in the actual course, you have to wait a ridiculous amount of time per page (ex. Chap. 6 has 6 html pages with the average website textbook text. My son had to wait 40 mins before he could go to page 3 and on page 3 he had to wait 60 minutes before he could go to page 4. I thought he was exaggerating, so I sat with him and verified these times. My 3rd grader read page 3 in 15 mins and we still sat for another 45 before he could move on!) Chap 1 is all about getting a permit, but you have to have your permit before you can take this course! I could go on and on about what needs to be done better. But they will not give us the time I paid for, nor my money back. We were told we were out of luck, and I said I would review, so here it is. Choose ANY OTHER company, for your own sanity!
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