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AVOID THIS COMPANY. QUALITY OF WORK IS UNPROFESSIONAL AND OWNER WILL NOT BACK THE WORK OR HIS PRODUCT.
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We contracted with Ceramic Tile & Natural Stone to fabricate and install granite counter tops in two bath rooms and the bar and cabinets in the kitchen. The fabrication and installation of the counter tops for the bath rooms and the bar were without problems and the final result was satisfactory. However, while placing the one piece counter top which spanned the area between the refrigerator and range and around the sink, the four installers struggled with the weight and set the granite unevenly on the cabinets. I heard an audible cracking sound but the workers continued the installation as if nothing had happened. When we inspected the counter top that evening, the finished counter top looked OK. The next day, in better light, we could see four definite cracks in the granite around the sink. The joints where the splash guards were joined behind the sink were also uneven and very rough. After two attempts by the company to repair the damaged granite, the cracks were more visible and the surface of the counter top had a hazy film left by the epoxy which was smeared over the cracks. When we expressed our dissatisfaction to the company owner and asked for replacement of the counter top as one piece, he said he would replace it but only as two pieces with a joint or seam at the center of the sink (which he said on more than one occasion would be more noticeable than the cracks). When we said that was unacceptable, he said, "See you in court." During the process of trying to get redress of our grievances, the company owner was rude to my wife, arrogant and totally unpleasant to deal with. If you are interested in getting new counter tops, get professionals and avoid this company.
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