Cheryl V.'s review of Apex Superstores, Inc.

Apex Superstores, Inc.

Preferred Members
Natural Area Rugs
5.0 star rating 2382 miles
Brake Performance
3.1 star rating 2388 miles
Elizabeth Shutters
4.8 star rating 2325 miles
Barberas Autoland
24 miles
         
Customer Reviews & Ratings
Complaint Posted 2/1/2010
. 1
. 0
Review 2/1/2010
I purchased the wrong ink for my Epson printer. I immediately checked the website under "returns". I was confused because towards the end of their policy, they indicate ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER. So I wrote an email asking for one. On January 20, 2010, I sent a second request. On January 27th I called their customer service number and after being on hold over 5 minutes, a switchboard operator came on and offered to take my name and number because all their reps were busy. It is now February 1st, I have not received a return phone call and after calling again today, got the same switchboard operator offering to take a message. I only want to know if I need this return authorization number and after all this BS, worry that if I just return the product, I will never receive a credit on my credit card. Plus since it was free shipping, they'll reduce my refund by approximately 20%. It's hardly worth it because if I do return it, it will be certified mail, return receipt requested. After spending all this money, I'll probably only have $5 left. This company is not to be trusted. They have the worse customer service ever. I will be reporting this to the BBB plus contacting my credit card company to investigate.
 
 
 
Was this review helpful? (4)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (855) 888-2739 Address   4350 Production Center
Las Vegas, NV 89115
Website   http://www.apexbattery.com Email   kyle@apexsuperstores.com
Contact   Kyle Stoldt Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.