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Review 10/19/2010
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October 19, 2010
Attention Mark Hawkins / President and CEO Altura Credit Union
On 10-8-10 My Wife made a Deposit of $5,000 to open a New Account. At the time in the Moreno Valley Branch I was treated with the upmost respect and consideration. Wow!! Hand Shake and Smiles even a Cup of Coffee.
I was told that we would have to wait (UP TO 9 DAYS) for the Funds to avail. Nice way to welcome $5,000 Deposit a wait for that long!! Well we decided to do it since we where traveling, however at the 6th day we called to see if the funds could be avail since the check cleared 2 days prior and sure enough (NO RESPECT)!!
The 1st call to the Cust Ser Call Center was a (Joke)!! A lady Jeannine answered more or less Rude and Arrogant!! No Class or Manners.
This is not overstated
I was disgusted and had to demand a Supervisor (Silvia) which was regret. Who obviously thought she was Intelligent. While the whole time she’s reading a script to explain herself over and over again even a 5th grader can do better!!
We just asked for a Balance Check for Funds of $300 as a Courtesy and her answer was we still had to wait for the 9 Days waiting time doesn’t make any sense at all, while we both where on the phone Silvia decided to Red Flag our account because we insisted on getting some answers.
Silvia blocked our account and made show our ID’s again in the branch because she didn’t like our phone call because she thought we where trying to trick her by being husband and wife. Grow Up!!
This Credit Union seriously made a mistake doing that to us. There was no reason or cause to act like that.
I had to call Mark Hawkins (CEO) for this and all they can come up with Bank Security and Protocols.
I requested to close the account simply for this lack of common sense and the response I get is lack of care.
Nonetheless I will never do business again with No Way. Bad People!! Bad Business!! Bad Customer Service!!!
Stay Away.
Sincerely,
Wesley Benton
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