Bre N.'s review of Aeria Games and Entertainment

Aeria Games and Entertainment

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Customer Reviews & Ratings
Complaint Posted 4/22/2012
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WARNING: THIS COMPANY SCAMS!
Aeria Games is known for it's terrible customer service. I've been playing games with the company for 5 years and when it comes to real money lost, they are always hesitant to return anything and make every excuse that they can to avoid paying you back what you have lost. The latest scam that they have done against me personally is ban me for absolutely no reason. They chain banned my accounts with $300 UNUSED dollars on my account. They claim I did something on the forums that clearly someone else did (had they checked the IPs) and I was banned on a guilty-by-association basis. I have contacted BBB after being my appeal being ignored for 2 weeks, and AGE replied promptly to BBB saying they would work with me to resolve the issue. That was a week ago and 2 more ignored contact us's later. DO NOT GIVE THIS COMPANY YOUR MONEY. They can ban you at any time without reason WITH your real life money on your account and then refuse to unban you due to Section 8 of their TOS. Basically, it is just a wormhole for fraud, allowing them to scam you.
 
 
 
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Additional Business Information
Hours   Phone   (408) 216-1107 Address   2475 Augustine
Santa Clara, CA 95054-3015
Website   http://www.aeriagames.com Email   BLewis@AeriaGames.Com
Contact   Brian Lewis Other  
 
 
 
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