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BUYER BEWARE!
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BUYER BEWARE! I have NEVER written a negative review before in regard to any company, but TBE has pushed me to the edge! I am an avid online shopper for the past 20+ years. I ordered a Life Fitness stationary bike on Dec 28, 2020...I paid in full with usual consumer confidence. The salesman, Brian Franzen, said the unit would be delivered within 28 days (which is the estimate on my invoice - up to 28 days). It is now April 13, 2021, and I still do not have the equipment!
According to the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if a company cannot promise a time (i.e., give only an estimate), then they are to contact the buyer within 30 days to get an agreement to the delay or refund the money. I got no such call! After 2 months of not hearing from the company (even though I had made multiple attempts on their website for order status), nobody called me back. Now after 3 1/2 months, the company will NOT refund the full amount to me without the 20% cancellation fee. EVEN THOUGH I would not have wanted to cancel the order if they would have contacted me to tell me about the delay and had consistent communication with me. I would have put my $1977 into a different bike with a different company way back in December of 2020!
DO NOT ORDER FROM THIS COMPANY! Terrible customer service! No communication! Unwilling to make things right on their end! No available recourse! I have spent HOURS trying to right this situation and now am turning to my credit card company, a consumer protection lawyer, the Better Business Bureau, and the FTC!!! What a WASTE of time and energy, but it is about the principle of it all! UNETHICAL PRACTICES!
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