ina g.'s review of Karsten Homes

Karsten Homes

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Complaint Posted 9/17/2018
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TRASH!
This was posted under my husbands google author name. My name is Ina Gonzales and I would NOT recommend purchasing ANY home from this company. We purchased one of their most expensive homes (The Enchantment $165,000) about a year ago. The home sat empty for three months waiting on them to repair moving issues, lay carpet, etc. Before purchasing, Glen promised that any issues would be dealt with completely. Since signing, he has been very difficult to deal with, i.e. wouldn't return calls, would only send out one employee to address numerous issues, so it took one year after we moved in to have a worker at our home three days a week repairing items, etc. Each room in 'my home' sat with the furniture piled up in the middle of the room waiting for repairs. (A DISASTER!) I now have a lovely crack all the way down the marriage line in my living room and above a door, before having the home for even one year! This marriage line, (an approx. six inch gap in the dry wall, between the two halves of the house) has been redone approx. ten times. Each time, the ceiling remained with humps in it, like a bedspread. Ten times sounds like we were being too picky, but we have the photographs after each attempt. You can look at them and see if you would have accepted such a shoddy job. Despite what they say, they DO NOT know how to do this portion of the set up of the home. Glen finally allowed us to search for a company to do this. On the day the man came out to look at the problem, Glen insisted on being here in the selection process. This stranger reassured both of us that he could do this job with ease. Not knowing the man, Glen and we could only go by his reassurance. Both of us agreed to use him. So Glen agreed he would pay him to do the job. Unfortunately, this was the tenth person who did not know how to do this work (photographs are available). Glen has now informed me that this is not his problem. I will now have to pay a professional company to come in and repair THEIR home! After Glen's nine workers were unable to do this job, he now feels that because we took part in the selection process of the one worker that he hired, that this has turned his problem of this marriage line into our problem. I will never recommend them to anyone. Before purchasing a home from this company, give me a call and you can come and see their product first hand, any time. I don't normally give out personal information, but I AM HACKED!!!!! My phone number is 806-683-0646 and I am serious, you can come by any time and take a look, before you end up in the same boat that I am in!
 
 
 
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Additional Business Information
Hours   Phone   (505) 242-5580 Address   2700 Karsten Ct SE
Albuquerque, NM 87102
Website   http://www.karstenhomes.com Email  
Contact   Bob Baker Other  
 
 
 
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