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Air Parcel Express, Inc. (APX) refuses to refund money for over 110 days
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If I could give this company 0 stars or less, I would. Air Parcel Express, Inc. has refused to return my money that it obtained over 110 days ago.
On September 16, 2016, I wired over $5,000 to Air Parcel Express, Inc. (APX) pursuant to a written quote they gave me to ship a container to Belize. About two hours after sending the wire, APX told me they could not honor the written quote. I asked them to reject my wire transfer or return my money immediately (if the wire transfer had already completed); APX agreed. My wire transfer did go through to APX, and by early October, my money had still not been returned to me by APX. So, I called APX in early October and spoke with Tatiana and then Virginie Guerra-Mondragon (co-owner of APX). Virginie informed me that she was taking a 5% penalty before returning my money. I told her that I was not liable for any penalty for several reasons, including the fact that her company refused to honor their written quote to me.
After two weeks of arguing with Virginie about the erroneous penalty, she finally agreed that I was not subject to a penalty and set up a schedule to return about half of my money on Oct. 28, 2016, and the other half on Nov. 4, 2016. She represented that the wires to my bank were completed on those dates, but she never wired the money. Virginie went so far as to send me written confirmation of wire transfers on two separate occasions. I informed Virginie by e-mail that my bank had not received any wires from APX. Virginie (once she finally decided to respond after I e-mailed her several times about this issue) provided excuses as to why the wires did not go through. Virginie's excuses included the following: 1. APX's accountant only works two half-days each week; 2. APX's bank account was hacked on the day one of the wires was supposed to go through; 3. APX didn't have my physical address (although I had given APX my address several times and asked them weeks before the scheduled wire transfers to contact me for any additional information they needed well in advance of the scheduled dates for the wires); 4. APX does not have the money to issue any wires at the moment. How would a company not have any money for 110 days and still be operating outside of bankruptcy?! It is clear that APX wants to be unjustly enriched by money as they have failed to respond to any of my direct collection attempts over the last month and a half.
To date (January 5, 2017)--over 110 days since I wired money to APX--I have not received any refund from APX. Even if APX were operating on their alleged (and unilteral) 60-to-90 day refund period, I should have received my refund no later than December 15, 2016 (the 90th day after September 16, 2016). APX told BBB that they would refund my money by the end of the 2016 year. That, of course, never happened.
It is outrageous that a company would act in this fraudulent manner and refuse to return my money to me. Please do not use this company for your shipping needs.
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