Mary H.'s review of PayPal, Inc.

PayPal, Inc.

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Complaint Posted 1/11/2018
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Paypal Allows Buyer Return Fraud
Paypal Case #: PP-006-487-745-377. 20 days after receiving a new item in a sealed box, buyer files a return dispute on eBay. eBay quickly denies the claim. Next day buyer tries Paypal. Buyer makes same fraudulent claim of "not as described". I call Paypal and am very upset. Paypal representative assures me that Paypal normally follows eBays decision and I had nothing to worry about. Five days later, I receive an auto email message from Paypal informing me that they have "granted' buyers claim. Buyer is required to return ship the item. Upon receipt of the confirmation of delivery, my account will automatically be debited $99.99. Buyer returns a completely different item than she was shipped. The returned item is used but she also includes some of the packing materials unique to the original item sold. This was a fitness watch. This buyer fraudulently claimed she received the used item of lesser value for the new, more expensive item which she took receipt of on 12/7/17. I called Paypal 18 times. I messaged them at least 6 times. I wrote to the executive department of escalations and NO ONE, NOT ONE representative of Paypal cared anything about what I had to say. Often the representatives would contradict each other. They ignored all the supporting documents I uploaded to the case including the criminal history, alias list, photos and work verification that the product I shipped came directly from the manufacturer. I am appealing the decision and have submitted my affidavit, addendum to the affidavit and supporting photographic evidence. I've been a loyal Paypal account holder since 2001. My account has always been in good standing. Once this is finalized I will close my account. It is excruciatingly clear that Payal doesn't need my business as they have ignored me each and every step of the way in this abusive and one-sided process. They've had ZERO interest in anything I had to say, any evidential documents I provided. Paypal knowingly and willfully allows buyers intent upon committing fraud, a easy and seamless what to do it all with the assistance and collusion of Paypal. It is my strong opinion that Paypal has aided and assisted this buyer in her fraud against me by doing absolutely nothing to protect me from the criminal act this buyer has engaged in. Multiple complaints and press releases to follow.
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