Nationstar Mortgage

4.6 star rating Rating - based on 2520 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Customer Reviews, Ratings & Complaints
Review Posted 9/2/2020
Great Experience
I just refinanced my mortgage with Mr. Cooper. It was such an easy, streamlined process. Gary Dawson and John Marlow were so helpful. They got back to me promptly and answered my questions thoroughly. This is the easiest refinance I’ve ever done.... Read More »
Review Posted 7/27/2020
Great Staff at Mr Cooper Mortgage..
This was the first time I use Mr Cooper to refinance my home and I like their online tracking tools. But the staff of Mr Cooper was awesome (Michelle Avina-Lopez, Loan Processor the best). She keep us update and was alway on top of the underwriter... Read More »
Review Posted 7/20/2020
Refinancing Made Easy by Excellant Service
I sincerely do appreciate the assistance received from Gary Dawson, Mortgage Professional and Sunee Ruel, Loan Processor/Closing Coordinator of Mr. Cooper in refinancing my home. Both Mr. Dawson & Ms. Ruel were very knowledgeable, responsive, & pr... Read More »
Review Posted 6/25/2020
Excellent customer service!
Mr. Cooper contacted me to inform me of a lower interest rate. Scott and Leandra were there every step of the way providing excellent guidance and customer service throughout. The Refi went without a hitch and I saved a good amount of money in the... Read More »
Review Posted 3/20/2020
Easy RE Fi
We just finished our refi which was pain less and a great savings Scott and Lisa saved me $5000 a month. Read More »
Review Posted 2/26/2020
Great people to work with!
I have just finished my second time working with Scott Leong on refinancing my home. Both experiences were so fast and easy and a great experience for me. Almost a year after my first loan Scott called me and asked if I would be interested in lowe... Read More »
Review Posted 1/9/2020
Great Customer Service
I worked with Gary Dawson and Caroline Collins on my FHA Streamline refinance. Caroline was very helpful and always answered my questions quickly. They both provided great customer service and made the experience very easy for me. I put my total c... Read More »
Review Posted 11/7/2019
Great refi experience
I just finished my 2nd or 3rd refi in the last couple of years.  I've lost count because the process was quite easy.  Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would... Read More »
Review Posted 8/13/2019
Home Refinance with Awesome Customer Service!
Jae Shin (, was my senior account manager/mortgage professional and Elizabeth Sedano (, was my loan processor/closing coordinator. They were my dream team! My refinance process had quite a few up... Read More »
Review Posted 7/4/2019
Great Experience!
Karen Choi was on the ball when it came to communication! I almost gave up the process as we had a couple of setbacks early on, but after being reassigned to her, she made sure to keep in constant contact and was ultimately the reason we ended up... Read More »
Review Posted 5/23/2019
Excellent! Lee Davidson and Carlos Santiago are the best!!!
Just a note of thanks for the outstanding service I was provided on the refinancing of my mortgage. I am extremely impressed with the fast, efficient and professional manner in which Lee Davidson (loan processor/closing coordinator) and Carlos San... Read More »
Review Posted 5/16/2019
Excellent Service!
Nayadet Diaz and Derick Henderson did a great job with our refinance. Nayadet was on top of the details and kept me informed during each step of the process and was very pleasant to work with. This was really the smoothest refi we have ever done.... Read More »
Review Posted 5/16/2019
Mr. Cooper refinancing
Gabrielle Amador and Jae Shin are very helpful and very professional. They both did an outstanding job and provided excellent communication. Many thanks to both of them. Read More »
Review Posted 4/24/2019
Great experience!
Karen Collier and Kevin Wingate did an awesome job for a seamless refinance! Everything went very smooth and quick! Read More »
Review Posted 4/3/2019
Karen Collier and Larry Bernal Took great care of me and saved me $$$
Quick and painless, this refinance, orchestrated by Karen Collier and Larry Bernal, will save me thousands in interest and quicken my payoff by years. I couldn’t be happier with the treatment I got from Mr. Cooper’s team. The documents were sent a... Read More »
Review Posted 3/18/2019
Great Experience with Mr. Cooper
I’ve purchased and re-financed a few homes at this point and my experience with Gary Dawson and Joanna Adriano was one of the best! This was a re-if of a second home in order to get cash out to make some improvements to the property. We started th... Read More »
Review Posted 3/17/2019
The best experience!
The best loan processors that I could have asked for! Marcelo De Matos 949-527-7176 and Michele Lee with Mr. Cooper made the process as smooth and easy as possible. It was almost like they wanted to refinance my house more than i did. They explain... Read More »
Review Posted 2/23/2019
Home refinance with Mrcooper
Home refinance I just completed a home refinance with Mr. Cooper. It was pretty easy and did not take very long. It allowed me to consolidate my debt and have a better plan for the future. Many thanks to Karynn Huynh and Bobby Gonzales for their e... Read More »
Review Posted 2/1/2019
Home Refinance - Nationstar/Mr Cooper
My wife and I just completed a refinance of our home, got a much lower rate, shorter term with the ability to pay it off 4 years sooner than we had anticipated! Shout out to the EXCELLENT communication, transparency and efficiency of Lauren Teague... Read More »
Review Posted 1/26/2019
Home refinance
I just completed a home refinance with Mr. Cooper. It was pretty easy and did not take very long. It allowed me to consolidate debt and have a better plan for the future. Many thanks to Karynn Huynh and Kevin Lenart For their great customer servic... Read More »
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website Email
Contact   Alex Pham Other  
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