Craig B.'s review of Replace My Remote

Replace My Remote

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Complaint Posted 12/4/2015
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Worst service ever + defective product. Stay away!
STAY AWAY! Don’t make the same mistake I did with this company. I can’t remember a time I was treated so poorly as a customer. 1. First, I waited a month expecting my RAM remote to be delivered. I called and was told they were on back order. This would have been nice to know a lot earlier, I shouldn’t have to contact them to find this out. At that point I should have asked for a refund and run away as this was only the beginning of the problems. 2. Got the remote, took it to the only locksmith in town (after calling every one I could find) that had the equipment for this type of key. He said it wasn’t programmable, it was defective. 3. Contacted Replacemyremote/LKC Services Inc. and discussed this with them. They insisted, without any evidence, that this locksmith was the problem and not their product. Finally I took it to a RAM dealer who repeated what the first locksmith told me. 4. Asked for a refund. I was told by Replacemyremote/ LKC Services Inc. in an email I could get a RMA so I tried but their website didn’t work. 5. They now say it’s too late to return their (defective) product despite back and forth contact with them trying to get this programmed. 6. Replacemyremote/ LKC Services Inc. offers me $0.25 on the dollar to buy the remote back from me, calls me names (??!!) and a high-maintenance customer because I wanted my money back for a defective product. Just unbelievable. All this could have been fixed easily but these guys chose to go a different route and piss off a customer. I have contacted the BBB and my credit card company for a refund. Don’t make the same mistake I did believing they were a reputable firm. Check the BBB, see for yourself first. I learned my lesson, STAY AWAY!
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Additional Business Information
Hours   Phone   (187) 769-17787 Address   301 E Main Street Suite F
Landisville, PA 17538
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